Blog

Muffin's Halo

Our domestic (US and Canada) shipping partner is UPS.&#xA0;The standard UPS Ground shipping is $10 USD for the lower 48 states!&#xA0;We also offer expedited shipping speeds, and the shipping fees are calculated and displayed at checkout. Please note that delivery times may vary depending on your location and the time of year.Our international shipping partners are UPS and FedEx. The shipping fees are calculated and displayed at checkout. Please note that delivery times may vary depending on your location, time of year, and how fast your country&apos;s customs will process the shipment. You will also be responsible for your country&apos;s import taxes and duties collected upon delivery by the shipping provider.&#xA0;

Our domestic (US and Canada) shipping partner is UPS. The standard UPS Ground shipping is $10 USD for the lower 48 states! We also offer expedited shipping speeds, and the shipping fees are calculated and displayed at checkout. Please note that deliv

Who do you ship with?

Shipping

My dog just became blind. What do I do? I'm overwhelmed!

How do I put the Halo together?

How do I get my dog used to wearing the Halo?

Can I put a harness over the Halo to walk my dog?

Can I attach a leash to the Halo?

Can I leave the Halo on my dog alone at home?

What can my dog do with the Halo on?

What is Muffin's Halo made of?

How do I clean it?

What if my dog gets caught on something?

How do other dogs react to the Halo?

I have a dog door. Will the Halo still work?

Can I get a spare halo component?

Can my pet insurance cover Muffin's Halo?

Getting Started

How do I know what size to order?

My dog doesn't fit your measurements. What do I do?

How do I size a blind puppy?

What if the halo touches my dog's nose?

Can I adjust the halo?

What if the Halo slides around?

Sizing

How fast do you ship?

What is your detailed shipping policy?

Do you ship internationally?

What payment methods do we accept? Can I do a phone order?

Where is my order? How do I track it?

Can I make changes or cancel an order I just placed?

What if my package gets lost or arrives damaged?

Orders

Do you offer exchanges?

Exchanges

How do I return my Halo?

When will I get my refund?

Can I return a used Halo?

Why do we not allow returns of used Halos?

Returns

What if my Halo breaks?

What if my warranty expired or unapplicable?

Warranty

I have a Halo to donate. Can you recommend a place?

I'm a veterinarian or with a rescue organization. Is there a special pricing?

Community Engagement

Where do we manufacture?

Do we meet Proposition 65 regulations?

Manufacturing

Who do you ship with?Updated 4 months ago