Getting Started
My dog just became blind. What do I do? I'm overwhelmed!
Take a deep breath! You've come to the right place, so let us help guide you through this new chapter of life with your pup. We recommend starting with these effective strategies for creating a good life with a blind dog. Once you get a bit more info
How do I put the Halo together?
Let's tackle assembling the Halo!. In your package, you'll have a harness, a halo component, and wings:. For a detailed visual guide, please see the below video assembly tutorial:.
How do I get my dog used to wearing the Halo?
Every dog is unique in how they adapt to the Muffin's Halo, and we have a few suggestions for you to help you get your pup used to wearing it. It's quite common for dogs to exhibit reluctance at first. Please start by only putting the harness on your
Can I put a harness over the Halo to walk my dog?
Yes, your harness will work over Muffin’s Halo to make walks safer and more fun. You can also attach your lead to the D-ring on the Muffin's Halo harness:.
Can I attach a leash to the Halo?
Yes! Muffin’s Halo comes equipped with a D-ring on the harness, enabling you to attach a leash easily:.
Can I leave the Halo on my dog alone at home?
We do not recommend leaving Muffin’s Halo on your dog while he or she is home alone. Additionally, for safety purposes, Muffin’s Halo should be removed before putting your dog in a crate.
What can my dog do with the Halo on?
Your pup can sleep, eat, play, and do all their favorite and normal activities with our Halo on!. Most dogs learn to hold their heads higher to prevent the halo from hitting the stairs as they go up the stairs. To sleep comfortably, your pup needs to
What is Muffin's Halo made of?
Muffin’s Halo wings and harness are made of polyester cotton/twill fabric. The halo component is a durable, water-resistant vinyl tubing with a metal wire inside. The halo doesn't scratch furniture.
How do I clean it?
Please use a delicate cold water machine wash cycle or hand wash for the wing and harness and lay it flat to dry. We strongly advise against bleach or dryer. The halo component can be wiped clean with a damp cloth. Clean as needed.
What if my dog gets caught on something?
Each wing has soft, lightweight foam inside to absorb any impact, creating a bumper-like sensation, so they are not heavy at all. That is the most important purpose of the wing!. Our wing also detaches from the harness, and it was specially designed
How do other dogs react to the Halo?
Have multiple dogs at home?. No worries! In most cases, other dogs get out of the way or learn quickly that they need to move to avoid having the halo bump into them. It may take a few bumps, but pups catch on!
I have a dog door. Will the Halo still work?
Yes, our Halos are sufficiently sturdy to allow your dog to push through their dog door, open doors on hinges, and go outside by themselves. The Halo can also fit through most dog doors. Please contact our team by chat, emailing [email protected],
Can I get a spare halo component?
Yes, we can provide spare halo components for purchase without needing to get a whole new Muffin's Halo!. Please reach out to our customer experience team by chatting, emailing [email protected], or calling/texting +1-844-227-4656 with your order
Can my pet insurance cover Muffin's Halo?
Yes, most major pet insurance plans cover Muffin's Halo if you have an ophthalmological care sub-policy. We recommend checking in with your insurance provider for further details. Having a written recommendation and/or a prescription from your veteri