Returns
How do I return my Halo?
The Muffin's Halo is a highly specialized blind-dog guiding device. We only accept returns of unopened and unused products. Returns of used products are not eligible for a refund and will be donated to an animal rescue or shelter. You may also consid
When will I get my refund?
Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method within a week of receipt. It usually takes 3 to 5 (three to five)
Can I return a used Halo?
Returns of used products are not eligible for a refund and will be donated to an animal rescue or shelter. Our limited return policy is primarily in place to maintain the Halos' highest quality and hygiene standards. Consider donating your harness to
Why do we not allow returns of used Halos?
Our limited return policy is primarily in place to maintain the Halos' highest quality and hygiene standards. As an animal-focused company, we prioritize the health and safety of our customers' furry family members above all else. Once a product has